Getting started with Faximus
Find account setup guidance for sending, receiving, Email fax and API access.
Open help topicSimple answers for everyday fax work.
Find quick guides for sending, receiving, email fax, delivery status, fax numbers, billing, and account access.
Guidance for everyday fax work
Simple first steps, deeper detail when your team needs it.
Start with a guided send
Understand delivery updates
Set up email fax and billing
Help topics
Send your first fax
Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.
Open help topicHow fax delivery works
Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.
Open help topicSend a high-resolution color copy
Eligible paid accounts can add a recipient copy alongside the fax. Review the current access instructions and expiry.
Open help topicReceive faxes
Add a fax number that can receive, then use Inbox to view, preview, and download received documents.
Open help topicSend a fax from email
Send an email with an attachment to the recipient fax number at faxim.us from an approved email domain.
Open help topicUnderstand fax delivery statuses
Find current guidance for confirmed, pending, failed or uncertain fax outcomes.
Open help topicManage fax numbers
Review assigned fax numbers, search for a new one, or start a request to move an existing number to Faximus.
Open help topicMove an existing fax number to Faximus
Keep the fax number people already use by submitting authorization details and a signed transfer form.
Open help topicBilling, plans, and page usage
Billing shows your plan, payment status, page usage, limits, invoices, and checkout options.
Open help topicManage team access
Find guidance for account roles, invitations and verified access recovery.
Open help topicTroubleshooting email-to-fax
Find current guidance for Email fax intake, processing and notification questions.
Open help topicSecurity and account access
Use account security settings for password changes and sign-in options. Optional authenticator-app (TOTP) two-step verification is available for portal user accounts.
Open help topicGet help and share a request ID
When something does not work, include the page, request ID, time, and what you were trying to do so support can find the right activity quickly.
Open help topicFind the right guide
When a fax will not send
Open the current fax-delivery guide or your signed-in Help page.
Open help topicWhen email fax is not accepted
Open the current Email fax troubleshooting guide.
Open help topicWhen billing or checkout does not work
Open the current billing guide or your signed-in Help page.
Open help topicWhen moving a fax number
Open the current move-number guide.
Open help topicFrequently asked questions
What does Faximus do?
Faximus supports account-based faxing through its web app, Email fax and customer API.
How do I start on a paid plan?
Getting started links to the current account setup guidance for your intended sending or receiving use.
What is included with a paid plan?
Review the current plan terms and included-number information shown in Pricing and Billing before accepting a purchase.
Can I keep my existing fax number?
Move number is the account-specific request path. The current move-number guide explains its requirements and readiness checks.
Can I choose a new fax number?
Fax Numbers shows current availability and account-specific requests. The current numbers guide explains readiness and uncertain results.
How long does a new fax number take?
Timing depends on the actual request and provider evidence. No completion date is promised by this help page.
Can I send a fax from email?
Email fax is available according to account eligibility and approved sender settings; use the current Email fax guide.
Can I send a high-resolution color copy?
Eligible accounts can select a recipient copy in addition to fax-network output. The current recipient-copy guide explains access and expiry.
What does Delivered mean?
Delivered means positive delivery confirmation is recorded. Processing completion and notification status are separate.
What should I do while a fax is queued or sending?
Use the current delivery-status guide for pending work and uncertain effects. A final status alone does not establish safe resend.
Why did a fax fail?
The exact fax evidence determines the next step. The current delivery guide covers failures, retries and unconfirmed outcomes.
Which attachments are supported for email fax?
The current Email fax guide and account controls describe supported attachment handling.
How does pricing work?
Pricing and account Billing show current package terms; this help page adds no purchase or service commitment.
What are the free developer limits?
Review the current Developer Sandbox terms and limits before using its shared sending option.
How do I invite a teammate?
Team is the account access surface; the current team guide describes authorized roles, invitations and recovery.
What is the difference between owner, admin, and member?
Roles control permitted account actions. The current team guide explains those boundaries.
Is Faximus secure?
Faximus uses authenticated access and controlled support paths. Sensitive use depends on actual approved setup and applicable agreements.
Where do I find a request ID?
A safe request reference may appear in a Faximus message or copied Help details; it helps identify activity but does not authorize access.
What should I send support?
Share only safe page/reference/time and expected-versus-observed context. Use your signed-in Help page for account-specific support.
Should I send fax contents through the public contact form?
Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form. The current support guide describes safe case details.
Need account-specific help?
Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.
Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.