Describe the problem without sending private contents
Open Help in your signed-in account and copy support details. Tell support which page/workflow you used, the safe request or fax reference if shown, approximate time/timezone, expected outcome and observed state. These hints help locate activity; they do not authorize account access, and support may independently verify identity/account authority.
Keep stages separate
Say whether the issue is signup/access, submission/processing, delivery, receipt/import/document access, Email/callback, number readiness or payment. Accepted/completed work is not confirmed fax delivery, and a notification problem is not fax failure. For a lost reply, partial/unconfirmed/possible duplicate outcome, stop further submission and request reconciliation of the original effect.
Safe channel
Use support@faximus.io or Help in your signed-in account for support. Off-hours responses are not guaranteed. Do not include fax contents, medical details, passwords, codes, API keys, payment data, document links or raw logs in any support message, form or screenshot. Provide the safe details below; support may need independent identity/account verification.
Safe support details
For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.