Faximus
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Getting started with Faximus

Find account setup guidance for sending, receiving, Email fax and API access.

Guidance for everyday fax work

Simple first steps, deeper detail when your team needs it.

Step-by-step guide

Account-specific support

Before you start

Know whether you need to send, receive, use Email fax or connect an API. Use your intended account and verified sign-in. The existing packages are Developer Sandbox, Usage, Starter, Growth, Business and Enterprise; sending and receiving are package capabilities.

Follow the displayed setup steps

  1. Open Getting started or Home and review your setup cards.
  2. Complete the profile, security and required account setup prompts.
  3. Review your selected and effective plan in Billing & usage. A checkout return is not payment confirmation; follow the displayed payment/activation step.
  4. If receiving is needed, open Fax Numbers to add a receive-capable number or start Move number. Outbound-only or eligible shared-sender use does not require an inbound number.
  5. When your account is eligible for the intended direction, use Send fax or Inbox. Review the exact fax status afterward.

When setup is incomplete

Account creation, enabled access, selected plan, payment and number readiness are separate. An assigned number or a visible status update does not by itself prove first-use delivery. Follow the specific blocker shown. Pending provider requests need fresh evidence; do not repeat uncertain purchases/submissions or assume a port date.

Safe support details

For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.

Other help topics

Send your first fax

Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.

Open help topic

How fax delivery works

Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.

Open help topic

Send a high-resolution color copy

Eligible paid accounts can add a recipient copy alongside the fax. Review the current access instructions and expiry.

Open help topic

Need account-specific help?

Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.

Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.