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Troubleshooting email-to-fax

Find current guidance for Email fax intake, processing and notification questions.

Guidance for everyday fax work

Simple first steps, deeper detail when your team needs it.

Step-by-step guide

Account-specific support

Find the affected stage

Open Email fax and inspect the exact message direction/time. Email to Fax is intake/processing; Fax to Email is notification. Rejected, deferred or completed processing is separate from fax delivery. Bounded empty results do not prove nothing happened.

Check a rejected submission

  1. Open Email fax → Send by email. Confirm the intended sender/domain is approved and sending is enabled. Domain ownership verification alone is not enough: publish the required SPF or DKIM records on the From domain and follow the displayed authentication status. If ownership is verified but sending is blocked, address the authentication requirement before trying again; reconcile any uncertain earlier effect before resubmitting.
  2. Check the recipient address syntax and supported attachment privately; PDF is the simplest initial format.
  3. Read the specific rejection/processing state rather than assuming every failure needs another fax.
  4. If a correlated fax exists, open its current Sent record and reconcile delivery separately.

If processing is queued/deferred or evidence is missing/out-of-order, wait for fresh status or ask support with the original safe reference/time. A lost reply or possible previous transmission needs reconciliation before a new submission. Completed processing does not establish inbox placement or fax delivery. Notification failure alone is no reason to resend or request another fax. Portal notification retry is unavailable; keep that stage open with support. Never forward private MIME, attachments or raw logs into support.

Safe support details

For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.

Other help topics

Getting started with Faximus

Find account setup guidance for sending, receiving, Email fax and API access.

Open help topic

Send your first fax

Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.

Open help topic

How fax delivery works

Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.

Open help topic

Need account-specific help?

Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.

Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.