Inspect the correct account and period
Open Billing & usage to review selected/effective plan, subscription period, current/past usage, payments and invoices. Manage payment details opens the supported payment service when you need to change those details. The existing packages remain Developer Sandbox, Usage, Starter, Growth, Business and Enterprise.
Follow the observed next step
- Read the plan terms and charges shown before accepting a purchase/change.
- Complete the displayed checkout/payment step when needed.
- Return to Billing and inspect actual payment/subscription evidence and the specific next setup step.
- Compare usage and invoices for the intended period; record limits or missing evidence rather than assuming zero.
Selected plan, configuration and checkout redirect do not establish payment confirmation or activation. Missing records do not mean no charge, no subscription or zero balance. If payment/provider evidence is unavailable, wait/reconcile before repeating the financial action. Report a discrepancy with safe invoice/request reference and period/time, never card/bank data. A refund, credit or plan correction is not presumed successful merely because a request was accepted. No service-credit, refund policy or response deadline is created by this guide.
Safe support details
For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.