Faximus
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Send your first fax

Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.

Guidance for everyday fax work

Simple first steps, deeper detail when your team needs it.

Step-by-step guide

Account-specific support

Before you start

Use an eligible account sending option and a readable, unprotected PDF. Confirm the intended recipient's fax number privately. For your first use, a short non-sensitive PDF is easiest to check.

Submit once and track it

  1. Open Send fax and choose a sending option available to your account.
  2. Enter the recipient fax number and check every digit.
  3. Attach your PDF, review the summary, then submit once.
  4. Open Sent and the exact fax to read the latest delivery status.

Queued or preparing means work is pending; sending needs observation. Delivered means Faximus received positive delivery confirmation. Submission acceptance or completed processing alone does not confirm delivery.

If the reply or status is unclear

Do not submit again blindly after a lost reply, partial result or unconfirmed outcome. The earlier transmission may have happened. Keep the safe original reference/time and ask support to reconcile it. If an automatic retry is pending, wait. A terminal failure/exhaustion needs review and only an eligible recovery after uncertainty is resolved; correcting a recipient number alone does not establish safe resend. Stopping queued work is not recall of an already transmitted fax.

Safe support details

For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.

Other help topics

Getting started with Faximus

Find account setup guidance for sending, receiving, Email fax and API access.

Open help topic

How fax delivery works

Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.

Open help topic

Send a high-resolution color copy

Eligible paid accounts can add a recipient copy alongside the fax. Review the current access instructions and expiry.

Open help topic

Need account-specific help?

Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.

Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.