Faximus
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Manage team access

Find guidance for account roles, invitations and verified access recovery.

Guidance for everyday fax work

Simple first steps, deeper detail when your team needs it.

Step-by-step guide

Account-specific support

Choose access deliberately

Sign in to the intended account and open Team. Owners can manage owners, admins and members; admins can manage admins/members without changing owner access. Members can use the account and view team access without managing others. Use the smallest role the person needs.

Review and verify

  1. Select the intended teammate/account and review role/status.
  2. Use the currently available authorized invitation/access control; inspect its outcome afterward.
  3. For pending invitations, use eligible resend/revoke controls deliberately; a visible pending/member record does not prove email delivery or password usability.
  4. Keep at least one active owner. You cannot remove your own access; the product protects the last active owner from removal/downgrade.

If a teammate cannot sign in, verify the intended membership and supported sign-in method separately. Enabled access is not proof credentials work. Do not share passwords/codes or invite a similarly named person based only on shared email. Unknown/partial results require same-account readback/support; do not repeat an uncertain invitation/access action blindly.

Safe support details

For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.

Other help topics

Getting started with Faximus

Find account setup guidance for sending, receiving, Email fax and API access.

Open help topic

Send your first fax

Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.

Open help topic

How fax delivery works

Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.

Open help topic

Need account-specific help?

Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.

Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.