Faximus
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Receive faxes

Add a fax number that can receive, then use Inbox to view, preview, and download received documents.

Guidance for everyday fax work

Simple first steps, deeper detail when your team needs it.

Step-by-step guide

Account-specific support

Before you publish your number

Use a receive-capable account and number. Open Fax Numbers and inspect readiness for your account; assignment alone is not functional readiness. For an existing number, follow Move number and keep old service active until verified completion.

Review an incoming fax

  1. Open Inbox and the exact received record.
  2. Read the receive state/time. Record creation time is not the receipt time.
  3. Inspect import/document state separately. Use Preview or Download only when needed.
  4. Check Fax to Email notification separately if configured.

Missing record or document

If a sender reports a fax that is absent, refresh the same account/window and note the time you checked. Missing or bounded results do not prove nothing arrived. A document reference does not prove preview/download succeeded. Report the safe reference, expected time/timezone and stage/error; do not attach the fax. Receipt, import/document access and Email are independent. Do not request another fax solely to repair notification.

Safe support details

For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.

Other help topics

Getting started with Faximus

Find account setup guidance for sending, receiving, Email fax and API access.

Open help topic

Send your first fax

Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.

Open help topic

How fax delivery works

Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.

Open help topic

Need account-specific help?

Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.

Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.