Faximus
Log inGet started

Move an existing fax number to Faximus

Keep the fax number people already use by submitting authorization details and a signed transfer form.

Guidance for everyday fax work

Simple first steps, deeper detail when your team needs it.

Step-by-step guide

Account-specific support

Prepare the request

Keep your existing fax service active until the move is verified complete. Have current service/account details and the required signed authorization ready; provide them only through the intended account-specific request flow.

Follow Move number

  1. Open Move number and list the exact number(s) you intend to move.
  2. Review the account name/service details against the current service record.
  3. Complete or upload the required signed authorization using the supported controls.
  4. Review the request and track the latest status. You may resume an incomplete flow later.

If more information is needed, address the recorded blocker. Pending or provider-waiting status needs fresh provider evidence, not a guessed completion date. Acceptance of a step does not prove the number is ready. Do not cancel old service, repeat an uncertain provider submission or expose port documents in public support. Supply safe request/time context for a stale or blocked request.

Safe support details

For help, open Help in your signed-in Faximus account and copy support details. Provide only the page, request or fax reference if shown, approximate time/timezone and expected versus observed behavior. Do not share fax contents, medical details, passwords, verification codes, API keys, payment details, document links or raw logs. Support may need independent identity/account verification.

Other help topics

Getting started with Faximus

Find account setup guidance for sending, receiving, Email fax and API access.

Open help topic

Send your first fax

Use the Send fax page to choose a sending number, enter the recipient fax number, upload a PDF, and submit.

Open help topic

How fax delivery works

Understand the normal path from queued to preparing, sending, confirmation, and the final status shown in Sent.

Open help topic

Need account-specific help?

Open Help in your signed-in Faximus account or use the existing support contact. Include the page, request reference if shown, approximate time and what you expected.

Do not share fax contents, medical details, passwords, verification codes, API keys, raw logs or payment details through any support message or intake form.