Faximus Terms of Sale, Billing, Refunds, and Credits
Version: 2026.10.27-r1
These Terms of Sale govern plans, subscriptions, usage charges, fax-number fees, invoices, payments, taxes, refunds, and credits for the Faximus Services. They are part of the Faximus Terms of Service.
A signed order form controls if it expressly states a different commercial term.
A Consumer is an individual who buys the Services primarily for personal, family, or household use. If Customer is a Consumer, mandatory consumer-protection law controls over a conflicting provision of these Terms of Sale.
1. Prices and orders
1.1 Where prices are stated
The price and included quantities for a Service are shown in the applicable pricing page, checkout flow, quote, or order form when Customer buys. Prices may include:
- a recurring subscription fee;
- recurring fees for fax numbers or optional features;
- outbound or inbound page usage;
- destination, carrier, toll-free, or international surcharges;
- number search, reservation, setup, verification, or porting fees;
- storage or extended-retention fees;
- professional services; and
- other charges clearly disclosed before purchase.
Unless a price expressly says otherwise, it is stated in U.S. dollars and excludes taxes.
1.2 Order acceptance
An online order is accepted when Faximus activates the paid plan or sends an order confirmation. Faximus may decline or cancel an order before activation because of pricing error, payment risk, sanctions, fraud, abuse concerns, unsupported geography, carrier availability, or inability to provide the requested number or feature. If we cancel before providing the paid Service, we will reverse or refund the amount charged for that canceled item.
1.3 Identity, business, and risk verification
Faximus may require identity, business, use-case, recipient, billing, or ownership verification. For unusually high usage, high-risk destinations, adverse payment history, or significant carrier exposure, Faximus may require a deposit, prepayment, lower limit, or written order form.
2. Subscription term and automatic renewal
2.1 Monthly and annual subscriptions
The subscription term is shown at checkout or in the order form. A monthly subscription begins on the activation date and renews each month. An annual subscription begins on the activation date and renews each year.
2.2 Automatic renewal and consent
Unless the order form says otherwise, a paid subscription automatically renews for successive terms of the same length until canceled. Before Customer confirms an online purchase, Faximus will clearly and conspicuously disclose the recurring price, billing frequency, renewal term, any minimum purchase obligation, and cancellation method near the purchase control.
Faximus will obtain Customer's express affirmative consent to recurring charges before charging an online order. We will not rely on a pre-checked box, silence, or an ambiguous control where law requires a separate or unambiguous consent. We will keep acceptance records as required by law.
Customer authorizes Faximus and the payment processor shown at checkout to charge the saved payment method for each renewal and other amounts due under the Agreement.
2.3 Confirmation, reminders, and material changes
After an online purchase, Faximus will send or make available a durable confirmation that includes the subscription terms, cancellation method, and contact information. Faximus will provide renewal or trial-ending reminders and notices of material price changes when required by law. For an annual subscription, Faximus will also use reasonable efforts to send a renewal reminder before the renewal date.
Where law requires Customer's affirmative consent to a material subscription change or price increase, the change will not take effect until Faximus obtains that consent.
3. Billing schedule
3.1 Recurring fees
Subscription, number, and recurring feature fees are normally billed in advance at the beginning of each billing period.
3.2 Usage fees
Metered usage and pass-through charges are normally billed in arrears. Faximus may invoice usage more frequently if it exceeds a risk or credit threshold.
3.3 Partial periods
When a paid plan, number, or feature starts in the middle of a billing period, Faximus may charge a prorated amount or begin a new billing cycle, as disclosed at purchase. Cancellation and downgrades do not create a prorated refund unless the Agreement expressly says otherwise or law requires it.
4. Page and usage measurement
4.1 Rendered pages
A page is measured after Faximus renders or receives the document in a fax-compatible form. The billable page count may differ from the page count shown in the source application because of conversion, page size, margins, scaling, image layout, cover sheets, blank pages, or recipient protocol.
4.2 Outbound pages
Unless the applicable pricing page, plan, or order form states otherwise, outbound usage is measured as billable transmission work. Faximus may charge for pages submitted for outbound transmission when Faximus or its carrier, media, or network providers incur transmission cost or materially perform transmission work. The charge may apply even if the fax is not successfully delivered because of an invalid or disconnected number, a non-fax destination, busy or no answer, incompatible or rejecting recipient equipment, a recipient-side rejection, or another recipient-side, carrier, routing, or network condition outside Faximus's control. A usage charge shows that billable transmission work occurred; it does not prove successful delivery.
Faximus does not separately charge for Faximus-initiated automatic internal retries of the same submitted job unless the applicable pricing page, plan, or order form expressly says otherwise. A job newly submitted or resubmitted by Customer, Customer's software, or a third-party integration may create new billable usage, even when Customer intended it as a retry.
A cover sheet generated or submitted as part of the fax counts as a page unless the plan expressly includes it at no charge.
4.3 Inbound pages
An inbound page becomes billable when Faximus receives and associates it with Customer's number or account and makes the fax available under the account's retention settings, unless the plan says otherwise.
4.4 Usage records
Faximus's platform records are the source for billing measurements unless Customer shows a material error. Carrier records may be used to investigate a dispute. Small timing differences can cause usage near the end of a billing period to appear on the next invoice.
4.5 Included quantities and overages
Included pages, numbers, storage, or other quantities expire at the end of the applicable billing period and do not roll over unless the plan expressly says they do. Usage above an included quantity is billed at the applicable overage price.
5. Fax-number charges and porting
5.1 Recurring number fees
Assigned local, toll-free, vanity, or premium numbers may have a recurring fee. A number fee continues until the number is released, ported away, or otherwise disconnected under the Agreement. Canceling a subscription does not complete a port-out; Customer must follow the porting process before termination if it wishes to keep an eligible number.
5.2 Availability
A quoted number is not guaranteed until the carrier confirms assignment. Number availability and price can change before confirmation. Faximus may substitute, cancel, or refund an unavailable number order.
5.3 Porting
Porting may require a letter of authorization, account records, ownership documents, service address, recent invoice, PIN, or other carrier-required information. Customer is responsible for accuracy and timely cooperation.
A porting, submission, or setup fee is non-refundable once work has started or the carrier has accepted the request, except as expressly stated in the order or where Faximus caused the cancellation. Carrier rejection, incorrect Customer information, or delay by the losing carrier does not by itself create a refund.
5.4 Port-out
Customer must pay undisputed amounts due and provide the information reasonably needed for a lawful port-out. Faximus will not use a payment dispute to block a port-out where law prohibits that practice, but Customer remains responsible for the debt.
6. Payment methods and processor
6.1 Authorization
Customer must provide a valid payment method and keep billing information current. Customer authorizes Faximus and its payment processor to charge amounts due, including recurring fees, usage, taxes, approved adjustments, and late amounts.
The payment processor, rather than Faximus, may collect and store full payment-card data. Faximus may receive a token, card type, last four digits, expiration date, billing contact, payment status, and fraud signals.
6.2 Card updates
The payment processor or card network may provide an updated card number or expiration date. Customer authorizes continued charges to the updated credential unless Customer removes or replaces it.
6.3 Invoices and electronic delivery
Invoices, receipts, and billing notices may be delivered electronically to the billing contact, made available in the portal, or both. Customer is responsible for monitoring the billing email and portal.
6.4 Currency conversion and bank fees
Customer is responsible for bank, card-network, foreign-exchange, wire, and similar fees charged by its financial institution. Faximus is not responsible for exchange rates selected by a bank or payment processor.
7. Taxes and regulatory charges
Prices exclude sales, use, excise, value-added, gross-receipts, telecommunications, universal-service, regulatory, numbering, and similar taxes, fees, and surcharges unless stated otherwise.
Customer is responsible for taxes associated with its purchase, except taxes based on Faximus's net income, property, or payroll. Faximus may collect, invoice, and remit taxes and surcharges where required or reasonably determined to apply.
A tax-exempt Customer must provide valid documentation before the charge. Exemption is prospective after validation unless law requires a refund.
8. Trials, free plans, discounts, and promotions
8.1 Free and trial access
A free or trial plan may have page, destination, API, number, storage, retention, support, and feature limits. It is not a paid commitment, has no SLA, and may be changed or ended at any time.
If a trial converts to a paid subscription, Faximus will disclose the post-trial price, billing frequency, and cancellation method before obtaining Customer's consent to the conversion.
8.2 Discounts
A discount applies only for the period and scope stated. At the end of a promotional period, the subscription renews at the then-disclosed standard price unless Customer cancels or the offer says otherwise.
8.3 Promotional credits
Promotional credits have no cash value, are non-transferable, may be limited to specified charges, and expire on the date stated in the offer. If no date is stated, a promotional credit expires 12 months after issuance, unless law requires otherwise.
9. Plan changes
9.1 Upgrades
Unless the checkout or order form says otherwise, an upgrade takes effect immediately. Faximus may charge a prorated amount for the remainder of the current period and apply the higher plan's limits from activation.
9.2 Downgrades
A downgrade normally takes effect at the end of the current paid period. Before downgrading, Customer must reduce numbers, storage, users, retention, or other resources to the new plan's limits. Faximus may block the downgrade until Customer does so, or may release excess resources after reasonable notice.
9.3 Effect on data and numbers
A plan change may reduce retention, webhook history, API limits, number eligibility, support, or access to stored content. Customer must export needed data before the change takes effect. PHI may not remain in an account that is no longer BAA-eligible or HIPAA-enabled.
10. Cancellation
10.1 How to cancel
Customer may cancel through the account portal or another cancellation method Faximus makes easy to find and reasonably accessible. A Customer who starts a subscription online may cancel automatic renewal online, without unnecessary steps or obstacles, where applicable law requires it. A cancellation is effective only when the portal confirms it or Faximus sends written confirmation. Faximus will provide a durable cancellation confirmation.
10.2 Effective date
Unless an order form or applicable law says otherwise, cancellation stops the next renewal and takes effect at the end of the current paid term. If Faximus offers or law requires immediate termination, the cancellation flow will explain its effect on service, stored content, numbers, and any refund. Customer remains responsible for usage and other charges incurred before the effective cancellation date.
10.3 No partial-period refund
Except where required by law or expressly stated in the Agreement, Faximus does not refund a partial month or year, unused included quantities, an unused number, or a feature Customer chose not to use.
11. Refunds and billing adjustments
11.1 Refund eligibility
Faximus may provide a refund or billing adjustment for:
- a verified duplicate charge;
- a material metering or invoice error;
- an item Faximus canceled before providing it;
- prepaid fees for an unused period after termination for Faximus's uncured material breach; or
- another circumstance where law or the Agreement requires it.
A failed, delayed, misdirected, or illegible fax does not automatically qualify for a refund when the charge correctly reflects billable transmission work under Section 4.2. Faximus-initiated internal retries of the same submitted job should not create separate usage charges unless the applicable commercial terms expressly allow them. A verified duplicate charge, a material metering error, or another amount required by law remains eligible for review. Delivery-related contractual remedies are limited to those expressly stated in an applicable SLA, order form, or written billing adjustment.
11.2 Method
Faximus may issue an adjustment to the original payment method or an account credit. Refund timing depends on the payment processor and financial institution.
11.3 No cash redemption
An account or service credit is not money, stored value, a deposit account, or a gift card. It cannot be redeemed for cash, transferred, sold, or applied to another account unless Faximus agrees or law requires.
12. Service credits
12.1 Types of credits
Faximus may issue:
- an SLA service credit;
- a billing-error credit;
- a goodwill credit;
- a promotional credit; or
- a negotiated contract credit.
12.2 Application
Unless stated otherwise, a credit applies to future Faximus charges after issuance, is used before charging the saved payment method, and cannot exceed the charges eligible under the credit's terms.
12.3 Expiration and termination
SLA and billing-error credits expire 12 months after issuance if not used, unless the SLA or law states otherwise. Promotional credits expire under the promotion. Unused goodwill and promotional credits are forfeited when the account terminates. A purchased prepaid balance, if Faximus offers one, is governed by its order terms and applicable law.
13. Failed and late payments
13.1 Retry and notice
If payment fails, Faximus or its processor may retry the charge and notify the billing contact. Customer must promptly update the payment method or pay the invoice.
13.2 Suspension
Faximus may restrict paid features after payment is overdue. Unless immediate action is needed for fraud or credit risk, Faximus will ordinarily provide notice before suspension. If an amount remains unpaid for 14 days, Faximus may suspend the account; if it remains unpaid for 30 days, Faximus may terminate the account and release numbers or resources, subject to applicable law and porting rules.
13.3 Late charges and collection
To the extent allowed by law, overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate. Customer must reimburse reasonable collection costs for undisputed overdue amounts.
13.4 No setoff
Customer may not withhold or offset payment because of a separate claim, except where law expressly permits it.
14. Billing disputes and chargebacks
Customer should send a billing dispute to billing@faximus.io within 60 days after the invoice or charge. The notice should identify the account, invoice, disputed amount, and basis, with supporting records. This contractual review period does not shorten a Consumer's non-waivable dispute, chargeback, or statutory deadline.
The parties will investigate in good faith. Customer must pay undisputed amounts on time. If Customer starts a chargeback without first giving Faximus a reasonable opportunity to investigate, Faximus may suspend the account to prevent further charges or fraud. This does not waive a right Customer cannot lawfully waive.
15. Price changes
Faximus may change prices prospectively. A change to a recurring subscription price will not apply during the current paid term. Faximus will give at least 30 days' notice before a material increase applies at renewal, and any shorter or additional notice required by law. Faximus will obtain affirmative consent before applying a change where applicable consumer law requires it.
Usage, carrier, destination, tax, and regulatory charges may change on shorter notice when a carrier, government, or numbering authority changes the underlying cost. Faximus will provide notice when reasonably practical and will not apply a change retroactively to usage completed before its effective time.
16. Records and audit
Customer is responsible for reviewing invoices and usage reports. Faximus will retain billing records under the Data Retention and Deletion Schedule. On reasonable request, Faximus will provide available records sufficient to explain a disputed measurement, subject to confidentiality and security limits.
17. Contact
Billing questions: billing@faximus.io
Legal notices: legal@faximus.io